WE SPECIALIZE IN BUSINESS IT SERVICES
MANAGED IT SERVICES
Simply put, managed IT services allows you to have breath of expertise, depth of resources, and strategic technology support at a fraction of the cost, proactively structured and scheduled, while readily available to support when all else fails.
Any number of factors can affect your environment and negatively impact your productivity or compromise your data. With the increasing number of threats, the question is not “if” but “when”. Any number of vital services including email, Customer Relationship Management (CRM), and accounting software can be impacted. Any of these can severely affect your organization’s productivity, and revenue losses are common – all the result of lack of maintenance and support.
As a Managed Service Provider ITCM acts as an extension of your organization, taking care of IT infrastructure monitoring and management 24/7 – so you can focus on what you do best, run your business.
ITCM offers innovative assessments for Cloud Computing, Hosting, and Cloud Services. We create strategic design, migration, and implementation of cloud environments for business applications. All decisions to deploy Cloud Services of one type or another are strategic in nature, so by reviewing your goals we can assess what type of plan will work best for your unique requirements.
Security related to Cloud Based applications is a priority in today’s volatile threat environment. ITCM offers continuous monitoring to protect you and your users from known and unknown threats. The latest threat assessment tools now operate in real-time, deploying Machine Learning and AI tools.
Access your business anytime, anywhere, and reduce the real cost of IT –
• Access your business securely anywhere, anytime
• Reduce costs and eliminate unplanned IT expenses
• Increase network security and business stability
• Decrease the risk of network downtime
• Dynamically scale up or down according to business needs
As part of our business model we offer a wide range of IT Consulting capabilities. Not everyone knows what they need or want from a network – sitting with an IT professional can be the best way to understand available options.
So if you are planning a major upgrade, thinking about relocating your business or are faced with deploying an efficiency tool of one type of another, you may benefit from meeting with our network engineers to go over the details. We provide consulting services to our managed and non-managed clients alike – it’s an essential element of proactive network ownership and management.
Please reach out to us if you are facing a computer network challenge that exceeds your experience or that of your current IT services provider.
A network operations center (NOC, pronounced like the word knock), also known as a “network management center”, is one or more locations from which network monitoring and control, or network management, is exercised over a computer, telecommunication or satellite network.
Office 365 is a cloud-based subscription service that brings together the best tools for the way people work today. By combining best-in-class apps like Excel and Outlook with powerful cloud services like OneDrive and Microsoft Teams, Office 365 lets anyone create and share anywhere and from any device. ITCM is a Microsoft Partner and recommends Office 365 solutions for most user group applications.
The ITCM Help Desk is the heart of our organization – our clients rely on quick and easy access to the Help Desk when they have computer related issues and want immediate attention. We maintain and staff a team of Tier 1, 2 and 3 Technicians throughout the business day, with after hours and weekend support available on demand.
Our Help Desk is managed by Best-in-Class ticketing and monitoring systems – much of our operation and many of our processes are automated to increase speed-of-response and efficiency. We strive to triage new issues and escalate your concerns to the appropriate technical level in order to resolve pressing issues quickly.
Over years of operation we have become familiar with our clients and their needs, so our technicians know our clients well and provide personalized service. Dedicated technical resources are available as part of our service delivery model and some clients enjoy weekly onsite visits from our technicians.
The ITCM Help Desk is located at our offices on Ruffin Road.