OUR COMPANY

ON THE PULSE OF IT

OUR
STORY

For the past thirty years ITCM (formerly: The Chip Merchant) has been a trusted provider of information technology solutions to small/medium enterprises in Southern California. We are one of the longest serving IT consulting firms in the San Diego area and have enjoyed doing business with a large community of loyal clients. Under the current ownership of the past fourteen years, ITCM has added to its Managed Services capabilities, acquiring a number of complimentary service companies along the way. Today ITCM is one of the premier IT services companies operating in San Diego County. You are welcome to visit us at our offices on Ruffin Road in Kearny Mesa.

OUR
PHILOSOPHY

ITCM is committed to providing customers with the most leading-edge technology, services and solutions to meet or exceed their expectations. This includes providing high-quality services, competitive pricing and unparalleled technical support and solutions that distinguishes ITCM from its competitors.

ITCM has a firm commitment to providing customers with the most sophisticated IT business solutions and IT support.

OUR PARTNERS

ITCM NEWSLETTERS

FREQUENTLY
ASKED QUESTIONS

We’re here to help.

Do you have a drop off Location or do you come onsite?

Yes and yes, ITCM has a Business location for drop off and pick up. We also provide onsite service to your business. If a repair service takes too long to fix onsite we also offer a pick-up and delivery service.

Are your services warrantied?

Yes, there is a 30 day warranty on most services. All Hardware is covered by the manufactures warranty. Virus and spyware removal services are normally not warrantied as we cannot control if the user re-infects the computer. We sell software to help prevent infection.

Could I have been scammed and infected by a recent caller?

We get many calls from customers that explain they received a call from a representative at HP or Microsoft requesting to remotely log In to your computer to perform and upgrade or optimize your system. In doing so the caller will downloads a device on the computer which then infects the system with a virus. Several technical problems have occurred from these prank callers. These may include one or more of the following: a Blue Screen that will not go away, system is infected with the FBI Virus, the computer will not shut down, unable to access emails, Spyware, Malware, Pop up adverts and more. Shut down your system and call us immediately as your data and passwords could also be compromised.

My computer was working just fine before, why would it break now?

Computer parts wear out over time due to heat and use. All parts are prone to failure after time, particularly moving parts like hard drives or fans whose ball bearings deteriorate. Faulty video cards can cause a number of symptoms, not always related to what you see on the screen. We can evaluate and replace parts when doing so is economically the best choice for our client. In some cases replacing your workstations can be financially a better choice. We will provide you with all your options so that you can make an education decision that is best for you.

Can I buy replacement power adapters and Laptop batteries from Direct Tech?

Yes, you can place an order with us for your laptop batteries and or power adapters- we will take care of the rest for you.

Are free Anti-Virus software any good?

First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.

If I drop off my computer for service, what is the average turnaround time?

After the initial diagnoses, repairs are between 1-5 days. Note: the repair time varies due to what parts are needed. We stock many common parts. If a part needs to be ordered and shipped, this can take anywhere from 1 – 5 business days from the time & day the part is ordered. Expedited shipping is available for most parts.

Do you offer priority service?

Our Managed Service Clients get Priority Service. If you wish to know more about Managed Services, please call our office for more information.

What should I do with my old equipment?

If you have just upgraded your computer, printer, scanner, cell phone etc., and wish to donate your old one we know of a wonderful education program called “The Tijuana Project” an education program with the La Jolla Rotary who teaches children English and Computers. Call our office today to make arrangements.

What Anti-virus do you recommend?

The top virus and malware protection changes from time to time basis… It is best to call our office and we will let you know what we are recommending to our clients. We partner with at least two vendors that we feel are keeping our clients safe and happy.

CAREERS

Are you looking for a career in IT?

If you have a passion for the IT industry and keep up with new technology. If you have integrity, a collaborative work approach, and multi-skilled experience. If you understand the importance of excellent customer service skills, and are dedicated, enthusiastic about your work, and take pride in what you produce, then we are looking for you.

ITCM: On the Pulse of IT

246 thoughts on “OUR COMPANY

  1. Good day I am so happy I found your weblog, I really found you by accident, while I was researching on Google for something else, Anyhow I am here now and would just like to say kudos for a fantastic post and a all round exciting blog (I also love the theme/design), I don’t have time to look over it all at the minute but I have saved it and also added in your RSS feeds, so when I have time I will be back to read a lot more, Please do keep up the awesome work.| а

  2. I’m amazed, I must say. Rarely do I encounter a blog that’s equally educative and amusing, and let me tell you, you’ve hit the nail on the head. The issue is something that not enough people are speaking intelligently about. Now i’m very happy that I stumbled across this during my hunt for something concerning this.| а

  3. I believe what you composed was very reasonable. However, what about this? suppose you were to write a killer post title? I am not suggesting your information isn’t solid., but what if you added a title that grabbed people’s attention? I mean %BLOG_TITLE% is kinda vanilla. You should peek at Yahoo’s home page and watch how they create post titles to get viewers interested. You might add a video or a related pic or two to get people excited about what you’ve got to say. Just my opinion, it would make your blog a little livelier.| а

  4. Hello There. I found your weblog the usage of msn. This is a very neatly written article. I will make sure to bookmark it and come back to learn more of your useful info. Thanks for the post. I will certainly return.| а

  5. Howdy! Quick question that’s totally off topic. Do you know how to make your site mobile friendly? My web site looks weird when browsing from my iphone. I’m trying to find a theme or plugin that might be able to fix this problem. If you have any suggestions, please share. With thanks!| а

  6. This is the perfect web site for everyone who really wants to find out about this topic. You realize so much its almost tough to argue with you (not that I actually will need to…HaHa). You certainly put a new spin on a topic that has been discussed for a long time. Wonderful stuff, just excellent!| а

  7. Hello there, There’s no doubt that your blog may be having browser compatibility problems. Whenever I take a look at your website in Safari, it looks fine however when opening in Internet Explorer, it has some overlapping issues. I just wanted to give you a quick heads up! Other than that, great website!| а

  8. I was curious if you ever thought of changing the structure of your site? Its very well written; I love what youve got to say. But maybe you could a little more in the way of content so people could connect with it better. Youve got an awful lot of text for only having 1 or 2 images. Maybe you could space it out better?| а

  9. I know this if off topic but I’m looking into starting my own weblog and was wondering what all is needed to get setup? I’m assuming having a blog like yours would cost a pretty penny? I’m not very web savvy so I’m not 100% sure. Any tips or advice would be greatly appreciated. Kudos| а

  10. Superb blog! Do you have any tips for aspiring writers? I’m hoping to start my own website soon but I’m a little lost on everything. Would you propose starting with a free platform like WordPress or go for a paid option? There are so many options out there that I’m completely confused .. Any tips? Thanks!| а

  11. I see in my blog trackers significant traffic coming from facebook. My blog is not connected with facebook, I don’t have an account there, and I can’t see, who posts the links…any ideas?.

  12. Excellent goods from you, man. I have understand your stuff previous to and you are just extremely fantastic. I actually like what you have acquired here, certainly like what you are stating and the way in which you say it. You make it enjoyable and you still care for to keep it sensible. I can’t wait to read far more from you. This is really a terrific website.| а

  13. It’s a pity you don’t have a donate button! I’d most certainly donate to this excellent blog! I suppose for now i’ll settle for book-marking and adding your RSS feed to my Google account. I look forward to new updates and will share this blog with my Facebook group. Chat soon!| а

  14. It’s a pity you don’t have a donate button! I’d without a doubt donate to this superb blog! I suppose for now i’ll settle for bookmarking and adding your RSS feed to my Google account. I look forward to new updates and will talk about this site with my Facebook group. Chat soon!| а

  15. Best Alcohol Rehab Centers http://aaa-rehab.com Drug Rehab Near Me http://aaa-rehab.com Buprenorphine Clinic Near Me
    http://aaa-rehab.com

  16. I think everything posted was very reasonable. But, what about this? what if you were to create a killer title? I am not suggesting your information isn’t good, but what if you added something that grabbed folk’s attention? I mean %BLOG_TITLE% is a little vanilla. You might look at Yahoo’s home page and see how they write post titles to grab viewers interested. You might add a related video or a pic or two to grab readers interested about what you’ve written. Just my opinion, it might make your posts a little bit more interesting.| а

  17. An outstanding share! I have just forwarded this onto a colleague who had been doing a little research on this. And he actually bought me dinner because I stumbled upon it for him… lol. So let me reword this…. Thank YOU for the meal!! But yeah, thanx for spending the time to discuss this issue here on your website.| а

  18. Hi there would you mind sharing which blog platform you’re using? I’m looking to start my own blog in the near future but I’m having a difficult time selecting between BlogEngine/Wordpress/B2evolution and Drupal. The reason I ask is because your design and style seems different then most blogs and I’m looking for something unique. P.S Apologies for getting off-topic but I had to ask!| а

Leave a Reply

Your email address will not be published.